Video box not display Verify
Product: Srizon Responsive Youtube Album - Category: No Output - Ticket #401

Ticket Posts (publicly viewable)

Srizon Support (Support) 2 years ago
Srizon Support avatar

Hi,

The option name is automatically provided by WordPress 'transient API'. It starts with _transient_

There should be a .log file pointed by your php.ini settings. You just need to open and view that file in a text editor.

On most hosting. There should be a folder called log or something like that in the root directory of your website.

Beavers Tech 2 years ago
Beavers Tech avatar

Dear Support, 

Can you teach me how to check the error log? 

Beavers Tech 2 years ago
Beavers Tech avatar

You not sure what is the "option_name" in tabel "wp_options" to save data?

Beavers Tech 2 years ago
Beavers Tech avatar

This is the test URL with "PLU_7vGkRoJ0FN6-a52yOHP4PxROqvPrLl"... and 5min re-sync time

http://www.ffgltd.com.hk/zh-hk/yt-test-2/

still not working

Srizon Support (Support) 2 years ago
Srizon Support avatar

Not sure.

Let's try something else.

Create a new album and put just 

PLU_7vGkRoJ0FN6-a52yOHP4PxROqvPrLl

as the source (not the whole url). Let's see if that works

Beavers Tech 2 years ago
Beavers Tech avatar

My database is UTF-8 already, 

 

 have any log record can help me to found the problem?
and what is the "option_name" in tabel "wp_options"?

Srizon Support (Support) 2 years ago
Srizon Support avatar

Hi,

Maybe the database encoding is the problem. Your channel has some unicode text. Maybe your database can't handle that properly. I've tried here on my setup and it works fine with your channel. Maybe my database has different encoding.

If possible try changing the database encoding to utf8 (google how)

Beavers Tech 2 years ago
Beavers Tech avatar

Again, I am tried 0.05 (0.01 is never sync)...
0.05 is semi-work, but blank page will show on two or above ppls to view at same time, 

can you tell me any setting need to apply on youtube channel?

Beavers Tech 2 years ago
Beavers Tech avatar

I was found some clue, 

if the youtube src change to (Other one youtube):
https://www.youtube.com/channel/UCosMtgzHZxjKmz7MrVk3pGQ
seem to work,

but I need to use the data src:
https://www.youtube.com/playlist?list=PLU_7vGkRoJ0FN6-a52yOHP4PxROqvPrLl
or
https://www.youtube.com/channel/UCa_JqWEpHDHbanpn--R-lvw
both two not work

Beavers Tech 2 years ago
Beavers Tech avatar

Changing the sync interval to 0.01 is not working, the setting is 0.01 now, 
you can try this at: 
http://www.ffgltd.com.hk/zh-hk/video/?debugsrzyt=1

If you (support of this product) can't suggest anything, 
who will know that? I have try many time and method, still not working...
you are my last hope.... please help... :(

Srizon Support (Support) 2 years ago
Srizon Support avatar

Hi,

It uses WordPress api set_transient and get_transient which is supposed to work without any problem. It saves data into wp_options table. I'm not sure what exactly is the problem so can't suggest anything.

Did changing the sync interval to 0.01 work?

Beavers Tech 2 years ago
Beavers Tech avatar

Thank you for reply, 

Can you tell me what can I do?
which database table to cashing?

Srizon Support (Support) 2 years ago
Srizon Support avatar

Hi,

It's a very strange problem which didn't occur before. I've created an album here on my localhost with your playlist and it's working just fine. But for some reason the caching isn't working on your server. It uses database for caching so there should be no file permission related error.

I'm not sure exactly what's going wrong in your server.

However, a workaround could be putting sync value something like 0.01 so that it doesn't use the cache at all.

If it's not a very hight traffic site, it should be ok to use 0.01 or something like that for sync interval value.

Beavers Tech 2 years ago
Beavers Tech avatar

Dear support,

We bought your Youtube Plugin for Wordpress, 
The system alway display a blank page, 
it just work on first time after ReSync in backend (Sync After Every 5 minutes), 

Please help to fix it asap.

website URL: 
http://www.ffgltd.com.hk/zh-hk/video/?debugsrzyt=1

Youtube Src: 
https://www.youtube.com/playlist?list=PLU_7vGkRoJ0FN6-a52yOHP4PxROqvPrLl

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