Layout issue on clicking the Gallery/Album image Resolved
Product: Srizon Facebook Album - Category: Layout - Ticket #3854

Ticket Posts (publicly viewable)

Codup 3 months ago
Codup avatar

Ok thanks alot for the update. 

 

Regards,

 

Wasi Noor,
Front-End Web Developer,
codup.io

 

Afzal Hossain (Support) 3 months ago - Edited: 3 months ago
Afzal Hossain avatar

It's still loading the old JS. Please update the plugin if not updated already. And if there's any wordpress cache then clear it.

Codup 3 months ago
Codup avatar

Hi Afzal,

One more problem that is occurring on the page below: 
http://iemmys.staging.wpengine.com/international-emmy-awards/other-awards/jcs-international-young-creatives-award/ 

The gallery is added at the bottom of the page. It shows double navigation arrows on the carousel below the Large image on the gallery.

Please look into this issue and let us know how this can be resolved.

Regards,

Wasi Noor,
Front-End Web Developer,
codup.io

 

Afzal Hossain (Support) 4 months ago
Afzal Hossain avatar

Go to plugins and click check update button beside the plugin name.

You can also download a fresh copy from this site. For that open a download ticket with the purchase email.

Codup 4 months ago
Codup avatar

Hi Afzal,

Unfortunately I dont see any update notice on my WordPress dashboard. Is there any other way to update this plugin ?

Regards,

 

Wasi Noor,
Front-End Web Developer,
codup.io

Codup 4 months ago - Edited: 4 months ago
Codup avatar

Hi Afzal,

Thank you for your support on this. Let us update and verify this. 

 Regards,

Wasi Noor,
Front-End Web Developer,
codup.io

Afzal Hossain (Support) 4 months ago
Afzal Hossain avatar

Done. You should see an update notice ... click that to update to version 3.5.1

Afzal Hossain (Support) 4 months ago
Afzal Hossain avatar

Ok. Doing this ASAP

Codup 4 months ago
Codup avatar

Hi Afzal,

I would like to emphasize that we purchased this plugin and we need this to be fixed since we are going live in next two days. And with this bug we cant put our site to production. 

Also this bug is produced when you resize the window since , in your JS there is a window.resize Function that triggers this multiple caption problem.

So I request you to fix this issue on the urgent basis, because our client can not wait anymore, so please 
have a look at it at your earliest.

Regards,

 

Wasi Noor,
Front-End Web Developer,
codup.io

 

Afzal Hossain (Support) 4 months ago
Afzal Hossain avatar

Strange! It loads it that way for the first time. If I refresh then it gets fixed. It's hard to say why it's doing that. I'll try to fix it if I can next time I work on this plugin.

Codup 4 months ago
Codup avatar

Hi,

 

Thanks for responding. We have done what you asked us to do, but unfortunately it is not working for us. Can you please help us out here. Page link is mentioned in the previous post. 

 

Also I would like to bring it in your consideration that If you look at your demo site of this plugin (https://wp1.srizon.com/fb-album-gallery/), you would see that it is loading multiple captions. Please have a look at this screenshot link I am attaching. I got it from your demo page of this plugin. It is loading multiple captions below each image. 

https://drive.google.com/open?id=1NXKQe5UtY-Hft7SJjpJiXKueWOE2MsVp

 

Kindly let us know what else can be done. As we are abou to go live in next 2 days.

 

Regards,

Wasi Noor,
Front-End Web Developer,
codup.io

Afzal Hossain (Support) 4 months ago
Afzal Hossain avatar

Hi,

I suspect you may have some JavaScript/jQuery conflict on your website.

The conflict may be causing because of your theme or another plugin.

First change the theme to default one (twenty fifteen) to make sure whether theme is causing the conflict. If changing the theme fixes the issue then the problem is with the theme. contact theme developer for a fix.

If your theme isn't the issue, try disabling other plugins one by one to find out the conflicting one. When the conflicting one is detected, ask the developer for a fix or find an alternative plugin.

Thanks!

Codup 4 months ago
Codup avatar

Hi,

We have recently purchased this plugin "Srizon Facebook Album". We have put it on a page(https://iemmys.weblinedesigns.com/news-photos/photo-galleries/). We get the picture feed from our Facebook Album, but when we click on an album image, its to the detail page of the photos, where we get multiple caption under each image which disturbs the layout. If we refresh the same page, the layout works fine.

 

Kindly take a look into this matter and let us know how you can help us.

 

Regards,
Wasi Noor,
Front-End Web Developer,
codup.io

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