Facebook Feed does not show after some time "Srizon Facebook Album" Verify
Product: Srizon Facebook Album - Category: Something else - Ticket #3736

Ticket Posts (publicly viewable)

Afzal Hossain (Support) 1 month ago
Afzal Hossain avatar

Looks like it can save the data in a file (which is required for avoiding redundant api calls to facebook server and make the page load faster).

If you installed the plugin via ftp then delete the srizon-fb-album folder under plugins and install via web interface (your-site.com/wp-admin) so that it gets proper file permission. Also you may try fixing the file permission if you know how.

Codup 1 month ago
Codup avatar

Hi Afzal,

The page is not deleted, it was set to 'Private' view actually. Below is the URL for the screenshot we took
when the plugin was working. Its throwing off an error. 
https://drive.google.com/open?id=1VIX8F7j0BkX4j4fqshb8V6PCOCoA39NM

The page is set to be public now.  Since the feed is broken again now, let us know if you want us to add the image feed again.

Regards,

Wasi Noor,

Front-End Web Developer,

codup.io

 

 

Afzal Hossain (Support) 2 months ago
Afzal Hossain avatar

It's returning 404 ... you probably deleted the page before I could check it.

Codup 2 months ago
Codup avatar

Hi afzal,

Below is the link of the test page we created using your plugin
http://dev-international-emmys.pantheonsite.io/test-fb-gallery-page/

Please have a look and let us know what is the problem.

Thanks.

 

Regards,

Wasi Noor,

Front-End Web Developer,

codup.io

Codup 2 months ago - Edited: 2 months ago
Codup avatar

Hi Afzal,

Thank you for responding to our query. 

We initially thought password changing could be the reason but we tested it with another account without changing any credentials yet again same problem emerged. 

I have the page link but the image is not showing. Shall we update it again with the new token and credentials or just provide you the link of the page.

Thanks.

Regards,

Wasi Noor,

Front-End Web Developer,

codup.io

Afzal Hossain (Support) 2 months ago
Afzal Hossain avatar

Maybe the token expired because of changing password on Facebook. In that case you'll have to generate a new set of tokens from fb.srizon.com

If it keeps happening then send me a link to the non functional page when it stops showing the images so that I can find out what's going wrong.

Codup 2 months ago - Edited: 2 months ago
Codup avatar

Hi,
We have recently purchased this plugin "Srizon Facebook Album". We have put it on a testing page. We get the picture feed from our Facebook Album the first time we sync it with our Facebook page. After some time, probably next day, the pictures of the album do not show at all, even after clicking re-sync button.


Kindly take a look into this matter and let us know how you can help us.

Regards,
Wasi Noor,
Front-End Web Developer,
codup.io

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