Create Access Token for New Pages Resolved
Product: Srizon Facebook Album - Category: Something else - Ticket #3093

Ticket Posts (publicly viewable)

Emily Oldani 2 months ago
Emily Oldani avatar

That worked, and now it shows new pages as I add them. Thanks so much for your help! I really appreciate it!!

Afzal Hossain (Support) 2 months ago
Afzal Hossain avatar

That might be the problem then. Delete the app from 'Srizon Album' from https://www.facebook.com/settings?tab=business_tools and try again on fb.srizon.com 

Emily Oldani 2 months ago
Emily Oldani avatar

Yes, I confirmed that I am an Admin on the pages. There are two pages that were existing pages that I was recently added as an admin on. I also tried creating a new page to test, waited several hours and clicked "Renew Token", but I don't see a token for the new test page either.

 

When I set up my account in the app I did not give it access to all pages I manage, there was a page that I did not allow the app access to. Could that be related to what is causing the problem?

Afzal Hossain (Support) 2 months ago
Afzal Hossain avatar

1. Make sure you're an 'Admin' of those page and not Editor/Moderator

2. In my tests making an admin gave result instantly. However, there might be some delay on facebook's end

Emily Oldani 2 months ago
Emily Oldani avatar

Thanks for your response. When I click the "Renew Token" button, it still only shows me tokens for the same pages. There are two new pages that I have become an admin of recently, and neither of them appear.

Afzal Hossain (Support) 2 months ago - Edited: 2 months ago
Afzal Hossain avatar

The renew token button should get you fresh tokens for all of your pages. You don't need to give any new permission.

Emily Oldani 2 months ago
Emily Oldani avatar

I am having a problem creating additional Access Tokens for some of the pages I manage.

I was able to login through Facebook at fb.srizon.com and create access tokens for several pages that I manage. However, there are several other pages that I was not an admin of when I initially set up the account at fb.srizon.com (so I could not give the app access to those pages).

I am now an admin of the additional pages, but when I log in to fb.srizon.com I cannot find where to update the pages that the app has access to so that it will create an access token for the new pages.

I also tried logging in to Facebook and going to Settings >>>  Business Integrations >>> Srizon Album to see if I could edit the access there, but when I click on View and Edit for Srizon Album, nothing comes up.

 

Can you tell me how I can give the Srizon app access to additional pages so I can create an access token for these pages and any other new pages in the future?

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