Cant login to update token Resolved
Product: Srizon Social Album - Category: Error Message - Ticket #4328

Ticket Posts (publicly viewable)

Srizon Support (Support) 3 months ago
Srizon Support avatar

Glad that it's working. It's frustrating when the issue is out of our control

Sanny 3 months ago
Sanny avatar

...crazy. Tried it once again - worked. :D 

My partner told me, that Facebook had connection problems in the livestreams during the weekend. So maybe, it was because of Facebook? 

Anyway, I am quite happy it works now. :) Thank you for your answer and for that great plugin (and, for the expired token mail. I REALLY appreciate that. (Had other plugins before and always forgot to generate new tokens... ^^)) 

Have a great day! 

Sanny

Sanny 3 months ago
Sanny avatar

Ok, I will try this.

But my partner, who is an admin of this page, too, has the same problem. :/ 

I am not actively changing something at facebook, so I dont think it comes from my profile. But I m gonna ask my client, whether he changed something at his page. 

Do you know, whether Facebook changed something recently that might have caused conflicts? Because, as i said, i use this plugin for about a year now i guess and it always worked fine for me... ? Usually such a change in software behaviour is caused by something... 

Best regards, 

Sanny  

Srizon Support (Support) 3 months ago
Srizon Support avatar

It seems you've tried everything that I know and shared as tips on fb.srizon.com

Not sure what else can be done.

Another thing that can be tried is creating a 'fake account' ... making the account an admin of your target page and trying the login process with that account. I'm not sure why some account faces this kind of login problem (about 1 in a thousand users reported this)

Sanny 3 months ago
Sanny avatar

Hi dear Support,

I recieved your mail, that my token will expire. Tried to login as usual but when I click on the button "Login with facebook" at fb/srizon.com the following error message shows up:

The ressource owner or authorization server denied the request.

1. I tried with 3 different browsers.

2. I deleted the srizon app under my fb settings

3. my FB account has an email

4. I dont think, that my account is a limited account...? How can I find out? Using the plugin for about a year or so and did not have that problem yet?

Just  for the case it might be important: I want to pull pictures from a clients fb page (fanpage). I'm administrator.

 

Can you advice what to do, pls?

Thanks in advance,

Sanny

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