Cannot get gallery to display - album ok Resolved
Product: Srizon Social Album - Category: No Output - Ticket #465

Ticket Posts (publicly viewable)

Srizon Support (Support) 3 years ago
Srizon Support avatar

Hi,

I think you have some 'smooth scroll' script that's causing the problem with the # part of the url (which is supposed to auto scroll you to the gallery area).

You can disable that # part to make it work.

Go to wp-admin -> FB Album Pro (common options) and select `no` for `scroll to target` option. That should do it.

John Thomas 3 years ago
John Thomas avatar

Thanks for solving the Page Id - Gallery now working.

 

However another problem has come to light - the 'back to gallery' link from the album page:

http://harmony8nj.com/photos-2/?aid1=915900741849660#fbalbum1

does not take you back to the original gallery page which is:

http://harmony8nj.com/photos-2/

instead it takes you back to itself: i.e nothing happens.

 

Thanks!

 

Srizon Support (Support) 3 years ago
Srizon Support avatar

Page ID should be: HarmonyLodgeNo8Nj

 

Slider is probably not working because of jQuery conflict

The conflict may be causing because of your theme or another plugin.

First change the theme to default one (twenty fifteen) to make sure whether theme is causing the conflict. If changing the theme fixes the issue then the problem is with the theme. contact theme developer for a fix.

If your theme isn't the issue, try disabling other plugins one by one to find out the conflicting one. When the conflicting one is detected, ask the developer for a fix or find an alternative plugin.

Thanks!

John Thomas 3 years ago
John Thomas avatar

I have got the album to display - although the slide function does not work.

 

see: http://harmony8nj.com/photo-album-test/

 

Cannot get the gallery to display at all however .....

 

https://www.facebook.com/HarmonyLodgeNo8Nj/photos - I chose 'photos' as the page ID

 

http://harmony8nj.com/photos-2/

 

Any help much appreciated - using Pro version

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