Can't Purchase? Verify
Product: Srizon Facebook Album - Category: Something else - Ticket #4043

Ticket Posts (publicly viewable)

Afzal Hossain (Support) 5 days ago
Afzal Hossain avatar

Hi,

Sorry that you're having this trouble. PayPal isn't directly supported in our country so I sell product via 3rd party payment processor (payproglobal). They are responsible for processing the payment and initial product delivery. Every payment processor has their own risk evaluation mechanism (to avoid chargebacks, disputes and refunds). I don't know the cause why they declined yours. You can find out by sending them an email at: support@payproglobal.com

Simon Guilliard 1 week ago
Simon Guilliard avatar

Just tried again (i've bought something else with PayPal since wihtout a problem - it's only your website that's the problem):

https://store.payproglobal.com/Thankyou?PayProPaymentMethod=PayPal&IsPayProConfirmation=True&OrderId=15800795&ExternalOrderId=14657190&token=EC-1N519874SD664500K&PayerID=URU3A8Y3GM56S

Simon Guilliard 1 week ago
Simon Guilliard avatar

I'd prefer to pay via PayPal but that's not working either. Can't I just sent you guys the money and process it manually? I've checked with my bank and the payment was authorised but never debited. Same with PayPal, it appeared to go through and brought me back to your website but nothing further. The receipt had no other informaiton on it (I've sent you a screenshot).

How about you contact them seeing as they're actually your payment gateway?!?!

Afzal Hossain (Support) 1 week ago
Afzal Hossain avatar

I don't see any completed purchase. They payment processor manually verifies suspected transaction (for example if IP address doesn't match origin of the credit card) and may decline if not satisfied. It's out of my control... you may contact support@payproglobal.com to know more about about your transaction

Simon Guilliard 1 week ago
Simon Guilliard avatar

OK, so it seems that the PayPal method doesn't work, so I used a card instead, btu still waiting?

Your order ID: 15795557

Order status: Waiting

How long will this be 'waiting'?

Simon Guilliard 1 week ago
Simon Guilliard avatar

I've tried twice now to purchase using PayPal but just get the receipt screen and nothing else (not even a reference number.

Recipt Page

Private Posts Section

Verify ownership of this ticket by providing the secret key for this ticket to view this area and add post/data to this ticket

Forgot the key?