Albums not loading some images Resolved
Product: Srizon Social Album - Category: Layout - Ticket #4354

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Eric Heuer 2 months ago
Eric Heuer avatar

I see my error now. Thanks for assisting me with this. Everything is working as it should now.

Srizon Support (Support) 2 months ago
Srizon Support avatar

Hi, From your screenshot, it seem you generated token for the page "Bacon and Beer Fastivals" but trying to get an album from the page Jade Presents https://www.facebook.com/pg/jadepresents/photos/?tab=album&album_id=10156031446491079 

(tips: copy the album id from the copy button that you see on your screenshot to avoid wrong album id)

Eric Heuer 2 months ago
Eric Heuer avatar

Yep. I followed all those steps and this is still happening. I uploaded a screenshot to google drive of what I am seeing:

https://drive.google.com/open?id=1YJdOy3u-OrADdw3ChxTtWCbBQw-nGNgh

 

Srizon Support (Support) 2 months ago
Srizon Support avatar

The images you're seeing are from cache. The token used can't get those images.

Go to fb.srizon.com to create new tokens. Make sure you copy the token generated for the intended page. Also make sure the token generator is an 'Admin' of that intended page.

How to make sure: After generating token on fb.srizon.com click the 'Show album names...' (green button) next to the token and make sure it expands the album list. 

Eric Heuer 2 months ago
Eric Heuer avatar

Ok. I tested a different site that I know has updated tokens and I can verify that it is using an authorized token and I am still seeing multiple images that won't load. In the network tab of the console this is what I am seeing for one of the images:

Request URL: https://scontent.xx.fbcdn.net/v/t1.0-0/p75x225/25395787_10156031453526079_6963477739164094142_n.jpg?_nc_cat=108&_nc_ht=scontent.xx&oh=ae2a7beff6b999eba05a660b492d396c&oe=5CB7D584
Request Method: GET
Status Code: 403 
Remote Address: 157.240.2.25:443
Referrer Policy: no-referrer-when-downgrade

Here is the page I am looking at: https://baconandbeerfestivals.com/park-city-ks/

Eric Heuer 2 months ago
Eric Heuer avatar

Thanks. I will test this out and let you know if that fixes it.

Srizon Support (Support) 2 months ago
Srizon Support avatar

Hi,

Did you create the access token via fb.srizon.com

Also make sure the token you copied are for the same page where the album is from.

It seems the token is unauthorized to fetch album from this page https://www.facebook.com/pg/RoughriderExpo

Eric Heuer 2 months ago
Eric Heuer avatar

I should probably share a link to a page. https://roughriderexpo.com/

Eric Heuer 2 months ago
Eric Heuer avatar

My albums are not loading correctly. Some images show up but quite a few images are not loading.

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