The resource owner or authorization server denied the request Verify
Product: Srizon Facebook Album - Category: Error Message - Ticket #3231

Ticket Posts (publicly viewable)

Afzal Hossain (Support) 4 days ago
Afzal Hossain avatar

Added all valid users as tester to the app. Log it to fb.srizon.com to check your status

Wendy 4 days ago
Wendy avatar

I used my Admin page that has access to my business page and that was able to generate a process with you for a Token.  I used the business Facebook name link from the address bar.  Now I'm waiting to see if this will possibly work.  I look forward to a reply.

Afzal Hossain (Support) 2 weeks ago
Afzal Hossain avatar

Had that problem with another user. It seems Facebook allowed opening business pages without a personal account in the past and now regarding those accounts as 'limited account'. 

I tried creating a business page directly but it seems now the prompt me with 'You must login' page after 2 steps. So it seems now you need a real account.

Unless you can add a 'real/personal' account to your page, generating tokens may not be possible.

I don't know how the settings page of your 'business page' looks like. In a normal page, I see 'Page Roles' tab under settings where I can add admin/moderator/editor etc. If you see the same, add a personal account as an Admin to your page. And after that try loggin in and generating token with that account.

Wendy 2 weeks ago
Wendy avatar

I have watched video.  My problem is I have a business Facebook page so my information within Facebook General Account Settings does not have Name and Username fields.  Your required field in the generation of Data Access App within Facebook fails.  There is no way I can edit this during your generation process even though it has an Edit This selection.  A pink "The resource owner or authorization server denied the request" error message appears.  It appears in all access fields within the Album and Gallery additions within the Dashboard.

Afzal Hossain (Support) 2 weeks ago
Afzal Hossain avatar

Older version stopped working on many sites due to the new restrictions/rules from Facebook.

The new version requires a different workflow. Have you watched the setup video for version 3.4.1?

If not, Check this video for setup instructions: https://www.youtube.com/watch?v=M2Fz9Mxp5Z8

Wendy 2 weeks ago
Wendy avatar

We have been using your product for a year or more and since June 1st the new albums are not showing up on our Photo Gallery on our site.  Since I thought is was an issue with Facebook and the changes they have been implementing on security, I update our plugin with you.  This token requirement doesn't seem to work.  Have read your online tickets and have regenerated the Facebook app access for Srizon.  I have the setting in the php.ini set to on.  Is there something else that you can suggest to get this working again?  Thank you for your reply.

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